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Privacy Policy

Privacy Policy

Brooke MOT Centre Ltd Last updated: May 2026

Welcome to Brooke MOT Centre's privacy notice.

Brooke MOT Centre respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of This Privacy Notice

This privacy notice aims to give you information on how Brooke MOT Centre collects and processes your personal data through your use of this website, including any data you may provide when you submit an enquiry or contact us.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Brooke MOT Centre Ltd is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details below.

Contact Details

Full name of legal entity: Brooke MOT Centre Ltd Company Registration Number: 07094010 VAT Number: GB116455229 Data privacy manager: John Childs Email address: sales@brookemotcentre.co.uk Postal address: Brooke MOT Centre, Brooke Industrial Park, Norwich Road, Brooke, Norwich, NR15 1HJ Telephone number: 01508 558666

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would however appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer the following kinds of personal data about you:

  • Identity Data — first name, last name, title
  • Contact Data — email address and telephone numbers
  • Technical Data — internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform
  • Usage Data — information about how you use our website
  • Marketing and Communications Data — your preferences in receiving marketing from us and your communication preferences

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data does not directly or indirectly reveal your identity.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you:

  • submit an enquiry about a vehicle or service
  • contact us by phone or email
  • give us feedback

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details.

Third parties or publicly available sources. We may receive Technical Data from analytics providers such as Google Analytics and advertising networks such as Meta (Facebook).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation

Purpose

Type of Data

Lawful Basis

To respond to your enquiry about a vehicle or service

Identity, Contact

Legitimate interests

To manage our relationship with you including notifying you about changes to our terms or privacy policy

Identity, Contact, Marketing and Communications

Performance of contract, Legal obligation, Legitimate interests

To administer and protect our business and website

Identity, Contact, Technical

Legitimate interests, Legal obligation

To deliver relevant website content and measure advertising effectiveness

Identity, Contact, Usage, Technical

Legitimate interests

To use data analytics to improve our website and services

Technical, Usage

Legitimate interests

To send you marketing communications about our vehicles and services

Identity, Contact, Marketing and Communications

Legitimate interests (you may opt out at any time)

Marketing

We may use your Identity, Contact, Technical and Usage Data to send you relevant marketing communications about our vehicles, services and offers.

You will only receive marketing communications from us if you have previously enquired about or purchased a vehicle or service from us, and have not opted out of receiving marketing.

Opting Out

You can ask us to stop sending you marketing messages at any time by contacting us at sales@brookemotcentre.co.uk or by following the opt-out links on any marketing message sent to you.

5. Disclosures of Your Personal Data

We may share your personal data with the following parties:

  • Service providers — including our website hosting provider (Vercel) and content management system provider (Sanity), who process data on our behalf and are bound by data processing agreements
  • Google — we use Google Analytics on our website to understand how visitors use our site. Data is anonymised and aggregated. See Google's Privacy Policy for further details.
  • Meta (Facebook) — we use the Facebook Pixel on our website which may collect data about your visit. See our Cookie Policy for further details.
  • Professional advisers — including lawyers, auditors and insurers where necessary
  • HM Revenue & Customs, regulators and other authorities — where required by law
  • Finance providers — where you apply for finance, your data will be shared with our carefully selected credit providers. See Section 7 of our Terms and Conditions for further details.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

Some of our service providers are based outside the UK. Where we transfer your personal data outside the UK we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

Enquiry data submitted through our website is retained for a maximum of 12 months from the date of submission, after which it is deleted or anonymised. Where an enquiry leads to a vehicle purchase, data may be retained for longer in line with our legal and financial obligations.

9. Your Legal Rights

Under certain circumstances you have the following rights under data protection laws in relation to your personal data:

  • Request access — receive a copy of the personal data we hold about you
  • Request correction — have any incomplete or inaccurate data corrected
  • Request erasure — ask us to delete or remove your personal data
  • Object to processing — object to our processing of your personal data
  • Request restriction of processing — ask us to suspend processing of your personal data
  • Request transfer — receive your personal data in a portable format
  • Withdraw consent — where we rely on consent to process your data

You will not have to pay a fee to exercise any of these rights. We try to respond to all legitimate requests within one month.

To exercise any of these rights please contact us at:

Email: sales@brookemotcentre.co.uk Phone: 01508 558666 Post: Brooke MOT Centre Ltd, Brooke Industrial Park, Norwich Road, Brooke, Norwich, NR15 1HJ

10. Cookies

We use cookies on our website. For full details of the cookies we use and how to manage your preferences please see our Cookie Policy.

11. Changes to This Privacy Notice

We keep our privacy notice under regular review. This version was last updated in May 2026. Any changes will be published on this page with an updated date.